Shipping Information

Shipping Locations

All orders are shipped from our US warehouse:

Saipwell Electric Corporation
2530 Corporate Place, Suite A100
Monterey Park, CA 91754
United States

We currently ship within the United States. Availability of shipping services may vary by destination.

Shipping Methods

We work with reliable carriers, including UPS and FedEx, to provide safe and efficient delivery. Available shipping options may include:

• Standard Ground Shipping
• Expedited Shipping
• Express Shipping

Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout based on the order details and delivery destination.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Order weight
• Delivery destination
• Selected shipping method

Customers are responsible for shipping charges unless otherwise stated. All shipping charges — including any additional freight costs for large or heavy items — are fully calculated and displayed before payment is completed. No additional shipping fees will be charged after checkout.

Order Processing Time

In-stock products are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times for custom-made products, OEM projects, special-order items, and large-volume orders may vary. Our team will confirm the estimated production and shipping schedule before the order is finalized.

Estimated Transit Time

Delivery usually takes 3–5 business days after shipment, depending on the destination and selected shipping method.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, incorrect delivery information, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use the tracking number to check the shipment status directly through the carrier's website.

If you have not received tracking information within 2 business days after your order has shipped, please contact our support team.

Damaged or Lost Shipments

Please inspect your order immediately after delivery. If your package arrives damaged or an item is missing, contact us within 5 business days of delivery. Please provide your order number and clear photos of the packaging, shipping label, and product.

We will assist with the carrier investigation and work to provide an appropriate resolution.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Saipwell Electric Corporation
Email: us@saipwell.com
Phone: +1 (213) 568-0600

Business Address:
2530 Corporate Place, Suite A100
Monterey Park, CA 91754
United States

We typically respond within one business day.