Shipping Information

Shipping Locations

All orders are shipped from our U.S. warehouse:

Saipwell Electric Corporation
2530 Corporate Place, Suite A100
Monterey Park, CA 91754
United States

We currently accept online orders for delivery within the contiguous United States.

Free Standard Shipping

We offer free standard shipping on all orders within the contiguous United States. The product price shown on our website includes standard delivery, and no additional standard shipping fee will be added at checkout.

Free standard shipping does not apply to Alaska, Hawaii, U.S. territories, international destinations, or special delivery services.

Shipping Carriers

Orders are shipped through reliable carriers such as UPS and FedEx. The carrier used for each order will depend on the package size, weight, and delivery destination.

If you require expedited or special delivery service, please contact us before placing your order. Additional charges may apply.

Order Processing Time

In-stock products are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times for custom-made products, OEM projects, special-order items, and large-volume orders may vary. Our team will confirm the estimated production and shipping schedule before the order is finalized.

Estimated Transit Time

Standard delivery typically takes 3–5 business days after shipment.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, incorrect delivery information, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use the tracking number to check the shipment status directly through the carrier’s website.

If you have not received tracking information within two business days after your order has shipped, please contact our support team.

Damaged or Lost Shipments

Please inspect your order immediately after delivery. If your package arrives damaged or an item is missing, contact us within five business days of delivery.

Please provide your order number and clear photos of the packaging, shipping label, and product. Please retain the original packaging and product while the claim is being reviewed.

We will assist with the carrier investigation and work to provide an appropriate resolution.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Saipwell Electric Corporation
Email: us@saipwell.com
Phone: +1 (213) 568-0600

Business Address:
2530 Corporate Place, Suite A100
Monterey Park, CA 91754
United States

We typically respond within one business day.