Return & Refund Policy

Returns

We accept returns within 15 days of delivery.

To be eligible for a return, the product must be unused, uninstalled, unmodified, and returned in its original packaging.

Before returning an item, please contact us at us@saipwell.com to request a Return Merchandise Authorization (RMA). Returns sent without prior authorization may not be accepted.

Inspection Upon Delivery

Please inspect your order immediately after delivery.

Any shortages, shipping damage, incorrect products, or other order discrepancies must be reported within five business days of delivery.

Products that have been installed, modified, altered, or damaged after delivery are not eligible for return.

Return Shipping Costs

Free standard shipping applies to the original delivery only and does not include return shipping.

Customers are responsible for return shipping costs when returning an eligible product due to a change of mind, an incorrect size selection, or any other reason not caused by Saipwell.

Saipwell will cover the return shipping costs if:

• We shipped the wrong item.

• The product arrived damaged.

• The product has a verified manufacturing defect.

Please contact us before returning any product. If Saipwell is responsible for the return, our team will provide return instructions and arrange an appropriate resolution.

Restocking Fee

No restocking fee will be charged for eligible returns.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time to process and post the refund to your account.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made products

• Modified products

• Special-order items

• Products that have been installed or used

• Products damaged due to improper installation, misuse, negligence, or unauthorized modification

Damaged Shipments

If your package arrives damaged, please contact us within five business days of delivery.

Please provide:

• Your order number

• Clear photos of the shipping packaging

• A clear photo of the shipping label

• Clear photos of the damaged product

• Photos showing any visible damage to the package

Please retain the original packaging and damaged product while the claim is being reviewed. We will work directly with the carrier to investigate the issue and provide an appropriate resolution.

Lost Shipments

If your shipment appears to be lost, please contact us with your order number and tracking information.

Our team will assist with the carrier investigation and work to resolve the issue as quickly as possible.

Contact Us

If you have questions about an order, return, refund, shipment, or product, please contact us:

Saipwell Electric Corporation
Email: us@saipwell.com
Phone: +1 (213) 568-0600

Business Address:
2530 Corporate Place, Suite A100
Monterey Park, CA 91754
United States

We typically respond within one business day.